Privacy and Cookie Policy

Version: 11 November 2026.

1. Who is responsible

The controller for stainlessfactory.co.uk is HORECA SOLUTIONS LIMITED, company number 15372109, registered in England and Wales, registered office: 4 Watford Close, London, England, SW11 4QT. For privacy requests contact office@horecasolutions.co.uk.

2. Information, purposes and legal bases

We receive company and contact details, inquiry messages, configurations, drawings, delivery and billing information from you or the business you represent. Providing form fields marked as required is voluntary, but without them we may be unable to respond or prepare a quotation.

Inquiries and quotations: steps requested by an individual before a contract (UK GDPR Article 6(1)(b)), or our legitimate interest in communicating with business representatives (Article 6(1)(f)).
Contract administration: Article 6(1)(b) or, for business representatives, Article 6(1)(f). Tax and accounting records: legal obligations (Article 6(1)(c)).
Website security, technical logs and legal claims: legitimate interests (Article 6(1)(f)). Website usage analytics through Google Analytics 4 (GA4): consent to statistics cookies (Article 6(1)(a)).

Technical details such as IP address and browser data support website operation and security. We do not require consent to process information needed to handle an inquiry. We do not use the information for marketing profiling or solely automated decisions with legal or similarly significant effects.

3. Sharing, location and retention

As necessary, information may be shared with hosting, email and IT providers, Google as the provider of GA4 and reCAPTCHA, accountants, banks, carriers, businesses involved in fulfilling orders, advisers and public authorities. Where the Polish supplier PONDEROSA Michał Benrot participates in preparing or fulfilling an order, relevant information may be shared with it.

We keep inquiry records until correspondence is complete, and then only as needed to evidence agreements or handle legal claims until the relevant limitation periods expire. We retain accounting records for the required statutory periods. Technical data supports operation and security analysis; GA4 data supports trend analysis and website improvements, subject to the configured retention settings. We delete or anonymise data when its purpose and any legal retention requirement end. Data sent to the EEA may rely on the UK's adequacy regulations. For other restricted international transfers we use a relevant adequacy decision or appropriate safeguards; contact us for details and available copies.

4. Your rights

Subject to UK GDPR rules, you may ask for access, correction, erasure, restriction or portability, object to processing based on legitimate interests, and withdraw consent at any time without affecting previous lawful processing. You can send a data protection complaint to office@horecasolutions.co.uk. We acknowledge receipt within 30 days and investigate and respond without undue delay. You can also complain to the Information Commissioner's Office (ICO). If another person gives us your details as a delivery contact, we provide the required information under UK GDPR Article 14 unless an exception applies.

5. Cookies

Strictly necessary cookies or similar technologies may support the website, configurator and privacy choices. We use GA4 to measure visits and website use, including page views, and to process cookie identifiers and device and browser information. The GA4 tag sends no measurement data before you consent to statistics cookies or after you refuse them. Withdrawing consent stops future measurement; it does not erase data previously collected with consent. You can change your choice in the cookie settings on the website.

Our contact forms use Google reCAPTCHA to protect against spam and automated abuse. Google may receive technical connection and interaction data and use cookies for risk analysis. Our purpose is form security (UK GDPR Article 6(1)(f)). Google provides its Privacy Policy and Terms of Service.

Separately, we use Google Search Console data about how the website appears in Google Search (such as impressions, clicks, click-through rate and search positions). This is distinct from GA4's measurement of visits to the website.